ee44's Privacy Policy — Your Information Is Our Responsibility

1Introduction

ee44 online casino and betting platform ("ee44", "we", "our") is committed to providing players in Bangladesh with a safe, transparent, and responsible service. This Privacy Policy ("Policy") describes what personal information we collect when you visit our website https://ee44.bar ("Site") or use our services, how that information is processed, and what steps we take to protect your privacy.

By using our Site you consent to the terms of this Privacy Policy. This Policy is an integral part of our Terms and Conditions. If you have any objection to any part of this Policy, please contact us or stop using the Site.

2Data Collection

We may collect the following types of personal information:

2.1 Information You Provide Directly

When you create an account on ee44, make a deposit or withdrawal, or contact our support team, you provide certain information directly. This may include:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Automatically Collected Information

When you visit our Site, certain technical information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time, date, and duration of your visit to the Site
• Information about which pages you visited
• Referral source (the site you came from)

2.3 Transaction-Related Information

We keep a record of every financial transaction you make, including deposit amounts, withdrawal amounts, bonus usage, and a summary of gaming activity. This information is necessary for financial security and responsible gaming monitoring.

3Purpose of Data Use

ee44 uses your personal information only for the following purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To provide gaming services, bonuses, and promotional offers.
• Payment processing: To facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer support: To resolve your issues via live chat or email.
• Fraud prevention: To detect suspicious activity and ensure platform security.
• Responsible gaming: To monitor excessive gaming behaviour and intervene when necessary.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyse user experience and improve our platform.
• Communications: To send important account updates or security-related notifications.

4Sharing Data with Third Parties

ee44 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited data sharing may occur in the following circumstances:

4.1 Service Providers

We work with trusted third-party technology partners who carry out payment processing, technology services, and customer support on our behalf. These partners receive only the information necessary to provide the specific service and are required to comply with our privacy standards.

4.2 Legal Requirements

In response to a court order, legal process, or a legitimate request from a government authority, we may be required to disclose information in accordance with applicable law.

4.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities for the investigation of fraud, money laundering, or other illegal activities.

5Cookies & Tracking

The ee44 Site uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our Site and the user experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the Site, such as maintaining login sessions. These cannot be disabled.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand Site traffic and usage patterns, which helps us improve our services.

5.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling essential cookies may affect some important functions of the Site.

6Data Security Measures

ee44 follows industry-standard security practices to protect your personal information:

• SSL encryption: All data transfers on the Site are protected by SSL/TLS encryption, which shields your information from third parties.
• Secure data storage: Your information is stored in encrypted form on secure servers.
• Access controls: Only authorised personnel may access your information, and only for specified purposes.
• Regular security audits: Our systems are regularly tested for security vulnerabilities.
• Payment security: All financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed through a secure payment gateway.

Please note that transmitting information over the internet or storing it electronically is not completely secure. We make every effort to protect your information, but absolute security cannot be guaranteed for any method.

7Data Retention Period

ee44 retains your personal information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations:

• Active account data: Retained for the entire duration that the account remains active.
• Closed account data: May be retained for a specified period after the account is closed, as required by legal obligations or for dispute resolution.
• Financial transaction records: May be retained for an extended period as required by law.
• Log files: Technical logs are generally kept for a limited period and then deleted.

Once the retention period ends, data is securely deleted or anonymised so that you can no longer be identified.

8Your Rights

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
• Right to rectification: You have the right to have inaccurate or incomplete information corrected.
• Right to erasure: In certain circumstances you have the right to request that your information be deleted, subject to legal obligations.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to data portability: The right to receive the data you have provided in a structured, commonly used format.
• Right to object: The right to object to the processing of your information for certain specific purposes.
• Opt out of marketing: You may request to be removed from promotional communications at any time.

To exercise these rights, contact us at [email protected] or get assistance through the Site's live chat. We will generally process your request within a reasonable timeframe.

9Protection of Minors

ee44 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. An age verification process is conducted at the time of account registration.

If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child has provided information by mistake, please contact us.

10Policy Changes

ee44 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will post a notice on the Site and/or send a notification to the registered email address.

Continued use of the Site after changes have been made indicates your agreement to the updated Policy. We therefore recommend that you review this Policy regularly.

The latest version of this Policy will always be available on this page. The date of the last update will be shown at the top of the page.

11Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Live chat: Available on the Site 24/7 — support is available in Bengali and English.

We place the highest importance on your privacy and are committed to resolving any concerns you may have promptly and effectively. Your trust in ee44 is our most valued asset.